This website is operated by Pantro Foods Pvt Ltd, an India based company incorporated under the Indian Companies Act of 2013 (18 of 2013). The policy is issued by Pantro Foods Pvt Ltd. By placing an order on this site you are entering into a purchase/sale transaction with Pantro Foods Pvt Ltd.

We request you to see and then accept the terms of condition for using pantrofresh site.

By accepting the terms and conditions you give us the permission, to access your personal information and store your information purely for business purpose.

The terms and conditions are enumerated as follows;


"Agreement" means the terms and conditions as detailed herein including all schedules, appendices, annexure, privacy policy and will include the references to this Agreement as amended, supplemented, varied or replaced from time to time.

Definition or the “Site” means the online shopping portal owned and operated by Pantro Foods Pvt Ltd which provides a access to the shoppers to buy the products listed on the site. "Vendor"/"Seller"/”Affiliate” shall mean the person or any legal entity who offers for sale, sells the products or services on

"Customer" / "Buyer" shall mean the person or any legal entity who accepts the offer for sale on site by placing an order for and or purchases any products offered for sale on the site. "User"/ "You" means and includes you and/or any person or an entity including Vendor/Seller/Affiliate using or accessing the services provided on this Site.


You shall not use this Site if you are not competent to contract under the applicable laws, rules and regulations. You represent and warrant that you are competent and eligible to enter into a legally binding agreement.

Term And Termination

By clicking on the “Proceed to Payment” button, you are agreeing to use the Services in a manner consistent with and abide by the terms and conditions of this Agreement, our Privacy Policy, and with all applicable laws and regulations.

By accepting the terms and conditions you give us the permission, to access your personal information and store your information purely for business purpose.

Either User/ You or Pantro Foods Pvt Ltd may terminate the agreement at any time, with or without cause.

However, Pantro Foods Pvt Ltd reserves the right, in its sole discretion, to terminate your access to the products and services offered on the site or any portion thereof at any time, without notice.

Pantro Foods Pvt Ltd may at any time modify the terms and conditions contained on the Site without any prior notification to you.

Payment and Site Order policy

Before placing an order you are advised to check the subscription plan carefully. Payment can be done by Cash (through our representative), Cheque (in favor of the pantro foods pvt ltd) and Online at site. Once you order or opt our subscription plan or purchase done on site before 3 pm, the order will generate and delivery schedule for next day automatically. Customer billing cycle will be end of every month.

Distribution Policy

As per customer convenience and ease we design morning and evening slots of delivery. The distribution or delivery of our products will be made morning between 5.00 to 9.00 AM and evening 5.00 to 9.00 PM every day. Delay occurs sometime due to extreme whether or state regulatory laws will be excused. All changes in delivery schedule to be informed before 3pm, a day before the delivery. Changes can be made through Whatsapp, Call and Website. Pantro Foods Pvt Ltd shall arrange for the delivery of the product to the recipient at the shipping address provided by the Buyer while booking on site.

Return, Refund and Cancellation Policy

If you want to cancel or hold the subscription plan from next day, you have to inform us before 3pm on previous day via call or by site login. Once Milk dispatched cannot be cancelled or returned. So in that case we are not able to refund the same. But if you cancel your subscription in time, we will charge 11% cancellation fees and rest refund to your account within 7-10 days. Pantrofresh’s return policy gives you an option to return milk bottles if your items is missing or deliver wrong one with full refund. Please don't use the product and preserve it's original packaging and seal.

Communication Policy

By signing up with Pantrofresh, customer agrees to receive communication on WhatsApp, push notifications, SMS, Email, Customer Support Call, App and Website.

Entire Agreement

These Terms and Conditions, together with privacy policy, and other rules and policies posted on the site, which are hereby incorporated as set forth fully in these Terms and Conditions, constitutes the entire agreement between you and Pantro Foods Pvt Ltd with respect to your use of and material available through the site, and supersedes all prior or contemporaneous communications and proposals between you and Pantro Foods Pvt Ltd with respect to this site. Any rights not expressly granted in these Terms and Conditions are reserved.